‹ Observito

Support

Something not working, or a question about Observito? Email koshaya.aayushi@gmail.com and we'll get back to you. It helps to include your iPhone model, iOS version and what you were doing when it happened.

Purchases

How do I restore my purchase on a new iPhone?

Sign in with the same Apple Account, open Observito and tap Restore purchase at the bottom of the paywall.

How do I cancel Weekly?

In Observito, open Settings → Your plan → Manage subscription. Or in your iPhone's Settings → [your name] → Subscriptions. You keep access until the end of the week you've paid for.

I bought Lifetime while on Weekly. Will I be charged again?

Buying Lifetime doesn't cancel Weekly — Apple never cancels a subscription for you. Cancel Weekly as above so it doesn't renew. Observito shows a reminder in Settings → Your plan if it's still renewing.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Your data

Where is my data stored?

On your iPhone only. Observito has no account and no server. See the Privacy Policy.

How do I back up or move to a new phone?

In Settings → Your data, either turn on Back up to iCloud (saved to your own iCloud Drive), or use Export a backup to save a file you can restore later with Restore from a backup.

Using Observito

My late-night session landed on the wrong day.

Set Settings → When your day starts. With the day starting at 3am, for example, anything before 3am still counts as the day before.

I'm not getting notifications.

Check Settings → Nudges in Observito, and that notifications are allowed for Observito in your iPhone's Settings → Notifications.

How do I add a widget?

Long-press your Home Screen, tap +, search for Observito and pick one. To change a widget's background, long-press it and choose Edit Widget.